How do we use your information?
We will only use your information if we have a lawful reason to do so such as when it’s our legal duty or we have your consent and when it’s in our legitimate interest to do so. These include:
Administration – To help us properly manage the products and services we provide to you and to maintain and update our records. For example, we need to be able to verify your identity to detect, prevent and address fraud. We also use your information for charging and billing and to identify breaches of our terms and conditions of service.
Network, security and fraud protection – As part of our network protection activities, we monitor Domain Name Servers (DNS) for known malicious domains which can, amongst other things, lead to the downloading of malicious software on to devices.
Communication – We need to be able to communicate with you in order to provide you with our products and services. We might do this on mediums such as email, SMS,
Direct marketing – We want to make sure that you know about all our products, services and special offers that are relevant and are of interest to you. We may use the information we hold to market and promote them directly to you. This also may include products, services and offers provided by our trusted partners. In some cases this marketing activity can continue after you have stopped using our products or services, unless you opt-out. You can stop us using your information for direct marketing by calling us on 1300 920 860.
Compliance – There are a number of circumstances where we are required or authorised by law to collect, use or disclose information. These include: