privacy – GreenSkins – Buy Himalaya Herbal Products Online in Australia

Our Privacy Statement
Our Privacy Statement explains how we collect, use and protect your information. It applies to all the businesses in the Xtreme Group. It extends to both our control and processing of personal information. It also incorporates our Credit Reporting Policy which lets you know how we use any credit related information we might collect.
This current policy came into effect on 5 January 2021. We may need to update it over time but if we do, we will post the updated version on our website.

What information do we collect?
The types of information we collect depends on how you use our products and services as well as the relationship we have with you as a customer.
This can include straightforward information like your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, driver’s licence or passport number, and financial information (such as credit card or bank account numbers).

We may also collect more in-depth information including:

Sensitive information includes information about a person’s race, ethnic origin, political opinions, health, religious or philosophical beliefs and criminal history. We may collect some forms of sensitive information. For example we may collect limited health information to provide priority assistance services or a Centrelink customer reference number to provide you with a pensioner discount. We are subject to strict requirements in relation to sensitive information including to only collect and use sensitive information with consent or otherwise in accordance with applicable law such as the Commonwealth Privacy Act 1988.
You might also need to provide personal information about other individuals to us (e.g. about your authorised representative). If so, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about this statement.
It is important to be aware that if you access another party’s website or application using one of our products, that other party will deal with your personal information in accordance with its own privacy policy.

How do we collect your information?
There are three ways that we can collect your information.

We understand that you might not want to give us particular personal information. If so, that may mean we are not able to provide you with the products or services you need.
How do we keep your information?
We may store your information in hard copy or electronic format, and keep it in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers.
We use a combination of technical solutions, security controls and internal processes to help us protect your information and our network from unauthorised access and disclosure.
We endeavour to ensure that personal information is kept as current as possible and that irrelevant or excessive data is deleted or made anonymous as soon as reasonably practicable. However, some personal information may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons.

How do we use your information?
We will only use your information if we have a lawful reason to do so such as when it’s our legal duty or we have your consent and when it’s in our legitimate interest to do so. These include:
Administration – To help us properly manage the products and services we provide to you and to maintain and update our records. For example, we need to be able to verify your identity to detect, prevent and address fraud. We also use your information for charging and billing and to identify breaches of our terms and conditions of service.
Network, security and fraud protection – As part of our network protection activities, we monitor Domain Name Servers (DNS) for known malicious domains which can, amongst other things, lead to the downloading of malicious software on to devices.
Communication – We need to be able to communicate with you in order to provide you with our products and services. We might do this on mediums such as email, SMS,
Direct marketing – We want to make sure that you know about all our products, services and special offers that are relevant and are of interest to you. We may use the information we hold to market and promote them directly to you. This also may include products, services and offers provided by our trusted partners. In some cases this marketing activity can continue after you have stopped using our products or services, unless you opt-out. You can stop us using your information for direct marketing by calling us on 1300 920 860.
Compliance – There are a number of circumstances where we are required or authorised by law to collect, use or disclose information. These include:

When do we share your information?
We may share your information with other parties who provide services to us, including organisations, agents, partners and contractors that assist us with providing our business processes and products and services. These services include:

We may also disclose your information to:

your authorised representatives or advisers

other parties when you ask us to do so or when you consent to that disclosure for the purposes of fraud, crime or misconduct identification, investigation and prevention services

credit-reporting bodies (for more information see the Credit Reporting section below) for identity checking and credit related purposes such as credit-worthiness, credit rating, default listing, credit provision and financing. These include:

our dealers, our related entities or our business or commercial partners and other businesses we work with

other telecommunication and information service providers or to our wholesale and other customers from or through whom you may acquire products or services

the manager of the Integrated Public Number Database (IPND), and other organisations as required or authorised by law (please see www.acma.gov.au for more information)

parties that assist us with fraud and identity checking including financial institutions and the Government’s National Document Verification Service, to verify the validity of any Government issued documentation you provide as proof of identity ie: to check a Driver’s Licence, Medicare, Passport etc.

law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law

other parties who assist us in managing or developing our business and corporate strategies and functions, including our corporate risk or funding functions

Where we do this, we require these parties to take appropriate measures to protect that information and to restrict how they can use that information.

Credit reporting
Sometimes, such as when we are checking your credit worthiness or assessing your credit situation, we might collect credit information from or give information to credit reporting bodies. Credit information can include:

credit scores or risk assessments indicating an assessment of your credit worthiness.
Credit information relates primarily to your dealings with other credit providers (for example, banks, other financial institutions, or other organisations that may provide you with credit in connection with their products or services). It may also include certain creditworthiness information that we derive from the data that we receive from a credit reporting body. Sometimes we may collect this information about you from other credit providers.
We may disclose your credit information to credit reporting bodies. They in turn may include it in credit reporting information they provide to other credit providers to assist them to assess your creditworthiness.
We may use or disclose your credit information for purposes such as:

those purposes under “How do we use your information?” and “When do we share your information?” above except in relation to information we collect from credit reporting bodies.
You have the right to request credit reporting bodies not to:

How can you access or correct your personal information?
To ensure that we are able to provide you with the best products and services possible, it’s important that you make sure the personal information we hold about you is accurate, up-to-date and complete. If any of your details change, you may contact us using the contact details below so that we can consider and respond to your request. You also have the right to request a copy of your information that we hold about you. There is no charge to submit a request or to correct information, however we may apply an administrative charge for providing access to your personal information on request. To make this request please email us at info@greenskins.com.au
How can you make a privacy complaint?
You can also use our contact details to notify us of any privacy complaint you have against us. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.

If your complaint is in relation to a credit reporting issue we will acknowledge your complaint in writing as soon as practicable within 7 days. We will aim to investigate and resolve your complaint within 30 days of receiving it. If we need more time, we will notify you about the reasons for the delay and indicate a new estimated time frame. We may need to consult with a credit reporting body or another credit provider to investigate your complaint.

Sign up for our newsletter